What people say about my work
References available upon request.
“I supervised Roselind at Project Return while she worked as our Data Manager. Roselind is an extremely fast learner with a wide variety of talents. She was quick to embrace new challenges and thrived at each of them. Within a few months, Roselind mastered: QuickBooks and basic accounting; SalesForce database management; and grant writing/reporting. Roselind was also eager to edit a wide variety of content, including participant resumes, brochures, and reports, among others. She excelled at these tasks, all while teaching a course on Job Retention to Project Return participants. Project Return had never had a Data Manager prior to Roselind, so she did not have a "blueprint" to follow. Fortunately, Roselind exceeded everyone's expectations and truly went above and beyond the original duties listed on her job description. She is talented, intelligent, extremely hardworking, and a pleasure to be around. Anyone would be lucky to have her on their team!”
— Abbie Tolon, Associate Director at Project Return Inc. (former supervisor)
“I had the pleasure of having Roselind on my team at Lyft, where she was one of the key content specialists updating all of our rider- and driver-facing support content. We were updating what had been a very hodge-podge customer experience offering minimal help to one that was customer-driven, customer-tested, and yielded much better customer outcomes. Roselind was one of a handful of folks who pushed for better customer outcomes, was highly motivated, and delivered quality content that was accurate, easy to understand for riders and drivers, and delivered consistently on-time. Roselind would be a solid member of any content team!”
— Andrew Reback, Director of Safety and Support at Lyft (former stakeholder/collaborator)
“Knowing Roselind for 10+ years, there’s no one else out there I would recommend to write high-quality content for you. If you are looking for somebody who can capture the voice of your audience and understand the pain points that they experience and translate that into valuable content that will drive the business then you need to hire Roselind for any blog writing, copywriting, or website content that you need!”
— Erick Vargas, Freelance client for construction software blog
Roselind and I have worked together on multiple readiness initiatives during my time at Lyft. These were mostly readiness project to ensure the Lyft Help Infrastructure remained in sync with new features and product changes as they went live. By keeping her focus on the end user experience, Roselind has brought thoughtful insights and a sharp attention to detail to the projects we've worked on together. She is responsible, reliable and organized - her content drafts and related tasks are consistently completed with timeliness and the highest quality. As a peer, she is outgoing, relatable with a wide variety of interests - she has lifted our team's spirits on many occasions with her personality. I firmly believe that the customers we support have a much easier time getting answers to their questions because of Roselind's diligent work. She is a valued, trusted team member and I'm honored to work with her. Thanks for all you do, Roselind!
— Matthew McCloskey, PMP, Project Manager at Lyft (former stakeholder/collaborator)
I had the pleasure of supervising Roselind on many content projects at HCA Healthcare, where she took the lead at crafting SEO content for our websites. Roselind helped drive our overall content strategy for these projects producing high quality-content that converted for our different audiences. She is extremely detail oriented, stays ahead of deadlines, and was a wonderful team member!
— Glenn Judah, Senior Content and Optimization Specialist, HCA Healthcare (former supervisor)